Consistent, Business Friendly ITIL / ITSM Interface Addresses Critical Managed Service Provider Challenges
SINGAPORE--(Korea Newswire) July 18, 2012 -- PINK ELEPHANT CONFERENCE -- Biomni, the pioneer of User-Centric Enterprise Service Catalog and Request Fulfillment solutions, today announced the launch of Biomni Front Office Service Provider Edition in Chinese, Japanese, Bahasa Malaysia and Russian. The new Biomni product for Managed Service Providers, Cloud Service Providers and Telcos makes it simple to define, manage and publish service offerings, improve operations and increase customer satisfaction. Biomni's independent software ITSM platform provides a universal, “single pane of glass” to all the IT services Managed Service Providers offer -- across Cloud, Virtual and Physical environments.
New Asian presence:
To better service and support new and existing customers, Biomni is establishing a broader presence in Singapore, Australia, China, and Japan. Existing customers in the Asia Pacific region include Managed Service Providers, Financial institutions and other Enterprises that have deployed Biomni.
“We are honored to provide our software directly to the Asian marketplace,” said Angus Gregory, CEO, Biomni. “Biomni has a long heritage of innovating IT Service Management and empowering service providers with new technologies that offer customers a consistent, business friendly way to consume service offerings.”
All-In-One Customer Interface to Consume Services and Make Requests:
Biomni Front Office Service Provider Edition is an independent all-in-one solution that lets providers cater to all customers at the same time -- while addressing their variances -- through true Multi-Client support. Biomni's agnostic approach to existing IT systems -- such as Helpdesk or ERP software -- leverages existing systems and technology and automates the entire Service Request Fulfillment process. The new product streamlines upgrades, simplifies ongoing up-keep and ensures ease of implementation.
“Biomni offers an independent and agile way for them to deliver the right IT services at the right time to non-technical people,” added CEO Angus Gregory.
With Chinese, Japanese, Bahasa Malaysia and Russian added to Biomni, global organizations are able to deliver service catalogs in 17 native languages, all at the same time.
Biomni's independent platform quickly adds or deletes new IT services, publishes distinctive IT services to multiple users at the same time, and delivers a differentiated, branded and personalized experience.
· Imperium Solutions, Singapore
· Westcon Group, Singapore
· Insentra Technology Partners, Australia
· Thomas Duryea Consulting, Australia
Availability and Pricing
The new Front Office Service Provider Edition is available immediately. Contact Kesh.Dhillon (at) Biomni (dot) com for more information.
Biomni is an international pioneer of Service Catalog and Request Fulfillment solutions for Internet Service Providers and IT Departments. For over 13 years Biomni has provided a proven, independent IT service management (ITSM) catalog to service providers. Biomni helps IT service providers deliver, support, and consume an ever-increasing range of IT services, physical devices, software and virtual infrastructures from a single, unified and mobile IT portal. Well over 1.4 million users are in production worldwide and benefit from Biomni‘s holistic customer experience including Computacenter, Fidelity Investments, General Atomics, Royal Bank of Scotland, Copenhagen City Government, and UK NHS. Biomni is a member of VMware’s Tap Alliance Program, an Amazon Web Services (AWS) Solutions Provider, a certified Microsoft ISV, and an accredited Symantec™ Developer Partner. www.biomni.com @biomni