Fujitec Switches to Rimini Street for Oracle Database Support
Leading elevator and escalator manufacturer leverages significant support and upgrade cost savings to fund IT innovation
Reduced IT Costs, Enhanced Productivity
In recent years, Fujitec’s strategy has been focused on reducing IT operating costs and delivering enhanced productivity. As part of this strategy, the company began migrating much of its IT infrastructure to a private cloud. Even with the migration to a more cost-effective private cloud infrastructure, the organization was incurring too high a cost for annual support fees and labor to maintain and operate its large scale, core database environment. These costs included a significant amount of effort devoted to self-support, primarily because Oracle was not providing the support services Fujitec needed. Oracle’s expensive annual fees, service deficiencies and excessive labor requirements led Fujitec to explore options that would reduce annual support costs, meet its support service needs as well as receive better quality support. Fujitec selected Rimini Street’s annual support to meet its objectives.
“When evaluating our overall IT budget, it was clear that Oracle’s annual maintenance and related costs for our Oracle Database landscape was a significant spend. When we evaluated Rimini Street support services, it became the obvious choice for us. We benefited from the immediate 50 percent reduction in our annual maintenance fees, labor savings from not having to perform release upgrades and additionally, we are now receiving more responsive and comprehensive support than what we had been receiving from Oracle,” said Kenji Tomooka, chief information officer, Information System Department, Fujitec Co. “With the cost savings realized by switching to Rimini Street, we have been able to fund other innovative IT projects. Our company has been successful migrating much of our IT infrastructure to the cloud and continuing our transformation toward a digital enterprise, while being able to keep applications we develop in-house on our core Oracle Database landscape.”
New Unparalleled Support
When evaluating their support and maintenance needs, Fujitec wanted the ability to work directly with expert engineers who could deliver more responsive service and a faster time to resolution. As with all Rimini Street clients, Fujitec now has an assigned senior level Primary Support Engineer (PSE) with at least 10 years’ experience with Oracle Database software, and is experiencing a superior service experience compared to the call-center support model they had experienced with Oracle annual support. Rimini Street PSE’s are available 24/7/365 to address any support issues, and all clients receive the Company’s industry-leading SLA guaranteeing a 15-minute response time for critical cases.
“Direct interaction with an assigned Rimini Street Primary Support Engineer appealed to us the most. Previously, we would submit a ticket with the vendor, and frequently there would be multiple support personnel involved, many junior level, and it was not clear who was responsible for providing the solution,” continued Tomooka. “With Rimini Street, all engineers, led by our Primary Support Engineer, work together until the problem is solved to our satisfaction. We did not have the sense of security with Oracle that comes from such a collaborative environment we have found with Rimini Street. Personally, this is my first experience to have partnered with a company where all employees are fully committed to moving our business forward, and I am impressed with the expert engineers who work the same way we do.”
“Japan CIOs are being tasked with examining organizational growth strategies, increasing efficiencies and cultivating digital transformation, all while reducing overall costs,” said Yorio Wakisaka, general manager, North East Asia, Rimini Street. “By switching its Oracle Database support to Rimini Street, Fujitec has been able to reinvest their savings into strategic IT innovation initiatives, including enabling them to leverage a private cloud infrastructure. With Rimini Street’s proven, award-winning support, Fujitec, and all of our clients, know their current core systems of record are supported for a guaranteed minimum of 15 additional years from the date they move to Rimini Street.”
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn. (C-RMNI)
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