Tanita Switches to Rimini Street Support for SAP, Enabling Critical Investments to Drive Innovation, Competitive Advantage and Growth
Strategic selection of Rimini Street reduces SAP operating costs and refocuses talent resources toward new investments in security and digital transformation
Reallocating Valuable IT Resources, Powered By Rimini Street
Similar to other organizations running SAP, Tanita recognized that its rate of growth was hindered by the steep costs associated with their annual SAP software support, which required the company to allocate limited and valuable IT resources toward constant testing and implementation of application updates and upgrades that did not provide a strong business return for Tanita.
The substantial financial and labor costs of these mandatory updates was a major obstacle to the company’s innovation and made it difficult to implement a company-centered IT strategy and roadmap for the future. Tanita needed to ensure continuous and stable operation of the company’s mission-critical IT environment while maintaining a limited IT staff and budget.
Tanita turned to Rimini Street’s Support for SAP because of the Company’s global reputation for providing excellent, stable support at drastically reduced annual maintenance costs of up to 90%. Research and analysis of other options considered revealed Rimini Street’s unique ability to reduce, if not eliminate, unnecessary updates and maintenance costs while providing holistic, agnostic, mission-critical support powered by seasoned engineers.
Since adopting Rimini Street Support, Tanita now receives dependable, quality support for the latest versions of SAP software used at its headquarters in Japan, as well as for the company's stable, SAP system used in its overseas operations. One of the great advantages Tanita has benefitted from with the move to Rimini Street is the ability to have its customized code supported, which SAP’s support model does not offer. The company no longer needs to allocate resources towards proving the causation of the breaks in its system to the vendor, and instead, turns to Rimini Street engineers to solve issues with extraordinary care.
With the funds and time saved, Tanita continues to make critical investments in its cybersecurity strategies, which is a high priority for many manufacturing companies and those who have an increasing number of remote employees accessing systems virtually.
Like all Rimini Street clients, Tanita receives Rimini Street's flexible, premium-level enterprise software support, which includes an industry-leading Service Level Agreement of 10-minute response times for all critical cases, 24x7x365, delivered by local engineers. All clients are assigned a dedicated Primary Support Engineer with an average of 20 years of experience working with enterprise software and backed by a global team of hundreds of expert functional and technical engineers.
“Placing their trust in Rimini Street enabled Tanita to optimize its resources for employee and business innovation and security enhancements, and drive their IT innovation roadmap and business growth plan with confidence,” said Yorio Wakisaka, GM of Rimini Street, Japan. “We are pleased to be a strategic partner to Tanita and so many organizations around the world who need to extract more value from their existing enterprise application investments for greater competitive advantage and operational efficiency.”
Explore the Rimini Street portfolio of ultra-responsive support for SAP, Oracle, and Salesforce applications, in addition to security, integration, professional services, and managed services.
About Tanita Corporation
Founded in 1944, Tanita Corporation is a leading manufacturer of health measurement devices. With the largest market share in Japan for body fat and body composition analyzers, Tanita is a household name in Japan. In addition to the company headquarters in Tokyo, Tanita maintains five strategic locations to meet the challenges of international business. Tanita continues to innovate in both consumer and professional body composition analyzers, with recent innovations such as assessing muscle quality.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, over 4,900 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, and connect with Rimini Street on Twitter, Facebook and LinkedIn. (IR-RMNI)
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