InterContinental Hotels Seoul, Top Among Hospitalities Business in Korea - NCSI

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2007-12-31 09:17

Seoul--(뉴스와이어)--In 2007, for the second year in a row, the Grand InterContinental Seoul and the COEX InterContinental Seoul won First Prize in the Hospitalities Business division of Korea's "2007 National Customers Satisfaction Index (NCSI)."

The survey was undertaken by the Korea Productivity Center and the University of Michigan with the support of the Korean Ministry of Commerce, Industry, and Energy. This award was formally announced on December 11, 2007 and the ceremony also was held at the Grand InterContinental Seoul on the same date.

NCSI is a productivity and quantitative index, which measures and evaluates quality control at the company, industry, and national levels. The survey is based on six elements: Customer Expectations, Customer Awareness of Quality, Customer Recognition, Customer Complaint Rate, Customer Loyalty, and Customer Retention. The NCSI for the hotel business was conducted through a survey of 1,100 foreign individual customers who stayed more than two days at 11 major hotels including the Shilla, Chosun, Millennium Seoul Hilton, Ritz-Carlton, Seoul Plaza, Lotte, Grand Hyatt Seoul, Sheraton Walkerhill, JW Marriott Seoul, InterContinental Hotels Seoul, and Renaissance Hotel. (100 individuals per hotel were ! sampled.)

The two hotels were also awarded 100 points for their food safety management systems in the 9th Audit Review by JDC International FSMS Audit protocol.

Mr. Didier Beltoise, General Manager of InterContinental Hotels Seoul gave credit for the hotels' achievements to his employees noting that their successes came from the "spirit to provide the finest service." He added, "The hotels enjoy the advantages of being located in Korea's prime business district as well as offering the highest caliber of service in the city.”

웹사이트: http://www.seoul.intercontinental.com